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Privacy Policy

TaxiZara, operator of the taxihuy.be website, is committed to protecting the privacy of its website users. This privacy policy explains how we collect, use, share, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller

The controller for the personal data collected on this site is:

  • TaxiZara
  • Quai De Compiègne 57, 4500 Huy, Belgium
  • Phone: +32 492 220 330

2. Data Collected

We collect the following personal data:

2.1. Data provided directly

  • During a reservation: last name, first name, phone number, email address, pickup address, destination address, desired date and time, number of passengers, luggage information
  • During a quote request: the same information as for a reservation
  • Via the contact form: name, email address, subject and content of the message
  • Via online chat: content of conversations

2.2. Data collected automatically

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Traffic source (referring site)
  • Cookie data (see our Cookies Policy)

3. Purposes of Processing

Your personal data is processed for the following purposes:

  • Processing and managing your taxi reservations
  • Providing personalized quotes
  • Communication regarding your trips (confirmations, modifications, reminders)
  • Responding to your requests and questions
  • Improving our services and user experience
  • Sending commercial information (with your consent)
  • Complying with our legal and regulatory obligations
  • Managing payments and invoicing

4. Legal Basis for Processing

The processing of your data is based on the following legal grounds:

  • Performance of a contract: for processing reservations and providing our services
  • Consent: for sending marketing communications
  • Legitimate interest: for improving our services and site security
  • Legal obligation: for retaining billing data

5. Data Recipients

Your data may be shared with:

  • Our authorized personnel (drivers, customer service)
  • Our technical service providers (hosting, management tools)
  • Our payment service providers (Stripe)
  • Relevant authorities in case of legal obligation

We never sell your personal data to third parties.

6. Retention Period

Your data is kept for the following periods:

  • Reservation data: 3 years after the last trip
  • Billing data: 10 years (legal obligation)
  • Contact data: 3 years after the last contact
  • Browsing data: 13 months maximum

7. Your Rights

In accordance with GDPR, you have the following rights:

  • Right of access: obtain a copy of your personal data
  • Right to rectification: correct your inaccurate or incomplete data
  • Right to erasure: request the deletion of your data
  • Right to restriction: limit the processing of your data
  • Right to portability: receive your data in a structured format
  • Right to object: object to the processing of your data
  • Right to withdraw consent: withdraw your consent at any time

To exercise these rights, contact us by phone at +32 492 220 330 or via our contact form.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, modification, disclosure, or destruction:

  • Secure connection (HTTPS/SSL)
  • Restricted access to personal data
  • Secure data hosting
  • Regular backups

9. International Transfers

Your data is primarily processed within the European Union. If a transfer to a third country were to take place, we would ensure that appropriate safeguards are in place (standard contractual clauses, adequacy decision).

10. Complaints

If you believe that the processing of your personal data constitutes a violation of GDPR, you have the right to lodge a complaint with the Data Protection Authority (DPA):

11. Modifications

We reserve the right to modify this privacy policy at any time. Any modification will be published on this page with an indication of the update date.

12. Contact

For any questions regarding this policy or your personal data:

  • Phone: +32 492 220 330
  • Address: TaxiZara, Quai De Compiègne 57, 4500 Huy, Belgium

Last updated: February 2025